It is possible. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. gs. I've updated the article. I have tried the script. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. I think it was just posted here. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Is a collection of years plural or singular? How do I find what Element I need to change when it is part of a variable container? Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). by modifying the script field entry on the record producer. Exam CIS-ITSM topic 1 question 156 discussion - ExamTopics Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. redirect = 'home.do'; Here's another example that shows how you can access record producer variables using the 'producer' object. I tried just using the variable set field name and no joy. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Is it a known issue or I have to do something else. Letting users select categories may be specific to the scope of the clients work. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. Often times theres another script or form element thats causing the issue. Variables to collect data for record producer fields. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. You did such an amazing job. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Any help you can provide would be greatly appreciated. We will look into the following topics in this tutorial 1. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Ive just figured it out with some hints from your other post. I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. Thanks a lot. eres a quick tip for a Monday. Your above solution works brilliantly, if we dont have check boxes and Containers. I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. I have made a few adjustments to Marks UI Script to achieve the underlined text. What syntax is used in a Record Producer script to access values from Using Static Choice Input Variables. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. We had to take Calgary Patch 3 to resolve this issue. Couldnt get it to work at first, but it does now. Description. . My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. February 27, 2023 . The alternative would have been to remove the dom reference and replace it with glide. id); How to handle a hobby that makes income in US. Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Works great on regular variables though. My only remaining issue is hiding the variable set title if all variables are hidden. WARNING at line 13: Use the array literal notation []. Attachment Variable on Record Producer not working - ServiceNow Please keep in mind that simple is generally best with ServiceNow. Advertisement Coins. It is possible, and this post will show you how it can be done. What type of a field should the Record producer be? Ive updated the code above. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Adding a lines like. https://wiki.servicenow.com/index.php?title=Annotating_Forms, Can anyone explain the functionality of the above code plzz. You can do that by going to sys_choice.LIST in the application picker. Use catalog item add multiple items to cart and generate request and multiple RITMs. I found that just about the same time I saw your post. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Is there a fix for this? SN Pro Tips Useful ServiceNow Code Snippets Configuration fields . //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. Nice work! Asking for help, clarification, or responding to other answers. I dont have specific code for that though because it will depend on how your UI macros are constructed. Is there anyway to get this working on the mobile app (or something like it that will work there)? This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. Absolutely. Once you have this entered click Submit. The reason its there is because the original version of this script had to hide the variables via DOM manipulation. Condition: current.script.indexOf ('Force population of record producer') == -1. This script takes the values of the 'caller_id . Unfortunately I dont know of a simple solution for that. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. Thanks for closing the loop on this. Typically, record producers are used to allow users to create incident or change request records. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. record producer variables in a business rule - ServiceNow Blog Use Record producer it only creates a single record on target table, I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc. For a beginner like me, it was not obvious that I should have checked the insert on the business rule. I search the glide system class documentation but could not spot it?? Any advice? Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. There is, but not with the scripts here. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). I know this would mean a performance hit on the client vs running the major work server-side. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. } That comes from the prototype javascript framework, which is bundled with ServiceNow. I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. I know your script works for others, so it must be something within my implementation of sc_task. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? ServiceNow Record Producer Variable Dependent Variable | Concurrency I just tested on a clean demo instance and it worked fine there. Yes, this script should still work just fine. Nice, I wasnt aware of this. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. Creating a Reference Field Mapping for ServiceNow-ServiceNow migrations How to Create Record Producer in ServiceNow - YouTube Your question is outside the scope of this article. HTML code in label of variable and help text of record producer does We have a global variable set for attachments with a real generic label Please attach any pertinent data. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. This was just what I was looking for, thanks for sharing. You might check your browser error console to see if theres anything there that would point you in the right direction. Great example. Heres another example that shows how you can access record producer variables using the producer object. Script: /***There is no dynamic way to record the record producer used so we can force it here. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. This works just as well: Ugh. // Only run eval() function once to avoid recursive loop You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. Tina, getRefRecord () function in ServiceNow. Thanks for contributing an answer to Stack Overflow! In fact, its been asked here before! The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. The post Certified Diversity Recruiters appeared first on Crossfuze. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. As I saw in the docs, variables.name notation is not supported in Service Portal. Check out the top of the comments section here for some code to get you started.