I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. means the unforeseen change of the date of an examination that. Buy guaranteed tickets for sold out events at a fair price. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I tried calling, emailing before the show, had I had a response we would have made the show. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Sell Ticketek tickets | Tixel Fire A report from the fire service and/or police. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Press question mark to learn the rest of the keyboard shortcuts. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Simply do not try to contact them in any way shape or form.Worst customer service. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Voluntary relocation or where you are changing employer for a new role. We/Us/Our We are the Booking agent with whom You made the Booking. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. How will I receive my tickets? I will never purchase anything with you again. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Sell tickets directly from your Ticketek Account. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Where You are the business owner or registered Director, or a member of Your family is. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. What happens to my money when I buy a ticket? Any reason for refund must not be foreseeable at the time. Create an account to follow your favorite communities and start taking part in conversations. Finally got an answer from them when I contacted fair trading to help. Please also read the General Conditions of Refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Where you cannot provide evidence that the person affected is within the. I've bumped the ticket by responding as recently as January 2023. The only reason people buy tickets from Ticketek is they have no other choice. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Its a disgrace. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. An incident number or report from the Police or relevant traffic authority. If there is a financial failure of any Transport provider. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. If enough people do it they'll be investigated. The office was just as bad as the ticket fees would have you believe. (Receipt required for Doctors note refund up to 50 or equivalent). All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Abusive partner? For many, international travel is back on the cards. I will NEVER buy tickets from this company again! Frequently Asked Questions for Eligible Refundable - Ticketek Australia A copy of the travel warning from the Government Agency. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Once got a response to an email because I didnt purchase the ticket wont gi. What to do?? Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount is cancelled, postponed or cannot be fulfilled by the. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. What gives? Easy as. Many of us haven't booked on line since COVID started, The site is worse than I remember. Ticketek Australia | ProductReview.com.au How do I contact Ticketek? - Ticketek Australia I find the app difficult to navigate. I'd be interested whether this is something the ACCC would be interested in. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia Fire A report from the fire service and/or police. In event of a Refund Application the English language version shall be the basis of settlement. Are Refundable tickets available through Ticketek Marketplace? I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Wife tested positive on 13th. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. :(, tails, they sent an email saying they has processed the refund. Where You are the business owner or registered Director, or a member of Your family is. Then I looked on Trustpilot at their reviews and really started to worry! As it got closer to Christmas I started to worry, as they were to be presents. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. We missed the show! No contact, no reply, nothing.You have stolen money from thousands of people who need it. You may also wish to resell your tickets if you cannot use them. To read more about Covid-19 please visit our dedicated page here. You can do anything you want if you're the only game in town. Maisie Peters: 7:00 7:45pm I replied and asked for a direct line or email address to speak to management/no reply since. Where documents can be replaced in advance of theBookingor on the day. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Adverse weather with no Government Agency warnings not to travel. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Are Refundable tickets available through Ticketek Marketplace? They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Send them an inquiry many times and they are not answering! It's criminal and needs serious investigation. Where You have not been physically examined by a Doctor prior to the date of the Booking. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Suncorp Stadium Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Anyone can write a Trustpilot review. They will do anything to hide from you. I have now been trying for a refund for 6 months. Almost 90 days and still waiting for my refund back. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Poor service really. (Receipt required for Doctors note refund up to $100 or equivalent). 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. failed the examination previously and had to re-sit. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Stick to Ticketmaster. The following words or phrases have the meaning shown below wherever they appear in bold in this document. If there is a financial failure of any Transport provider. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. She made time to help & sort out the transfer of tickets to this area. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. PDF Ticket & Entry Conditions Presented by: Buy guaranteed tickets for sold out events at a fair price. Absolutely appealing customer service!!!!! Any temporary relocation for work must be for a period of at least 3 months. I just resold a ticketek ticket on Tixel. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. They rapidly charged my credit card, then didn't provide the tickets. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Make a report to ACCC. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Anyone waiting for refunds from Ticketek? Ghosted for 6 months now These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. A police report or crime number to confirm the theft(Self-declaration not accepted). Requesting a Refund. But the thing is, they didn't. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. To apply for a Refund simply click on the link in your booking confirmation email, or click here. It goes against our guidelines to offer incentives for reviews. Are there any age restrictions enforced on my event? Not that they are necessarily wrong, but people often don't comment when things go routinely right. I paid the additional cost in checkout for refundable tickets. Can I use a Ticketek gift card or voucher? You may also wish to resell your tickets if you cannot use them. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Cool, just upload a goddamn police report. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ticketek routinely mismanages ticket processing which should be simple. (This can normally be obtained from the transport companys website). If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Press J to jump to the feed. Ticketek Marketplace - Buy and Sell Tickets Scalping 18. chevron_left, Availability & type of seating will vary & is set by the venue. Clunky unhelpful booking site for Mary Poppins Melbourne. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? A copy of the letter requiring Jury Service. Years ago I did a few days temping at Tiketek. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Our integration means you can list tickets for resale directly from your Ticketek account. I recognise the terms of service were available, but nobody reads those. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Why are there multiple listings for the same event at different prices? I got tickets to a concert from ticketek that got cancelled of covid. etc.WHERE IS THE ACCOUNTABILITY? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Do I need any special hardware or software for print at home tickets? Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Zero stars, uselessly run, waste of a time company. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Hands down. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. means the unforeseen change of the date of an examination that. Ticketmaster Resale | ProductReview.com.au Sell tickets directly from your Ticketek Account. and subject to change at any time. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Voluntary relocation or where you are changing employer for a new role. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Doors Open: 5:00pm Doctor A qualified medical practitioner registered and licensed with a recognised professional body. The customer service was super helpful and I got the ticket value back and it sold super quickly. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Ticketek Voucher: $25 OFF Mar 2023 | Nine Seven tries before I finally got my second choice of seats. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. On-top of that you cant call anyone to purchase ticketsTerrible. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Refundable tickets via tiketek not refundable? : r/sydney IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Immediate household persons living together at the same permanent address. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Ticketek Marketplace - Buy and Sell Tickets means weather where a Government Agency has issued warnings not to travel which mean. A copy of a notice from the examination body, school, college, university confirming the change of date. Safe, Fast and Verified Just fake a doctors note, cant imagine they review them too carefully. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Are Refundable tickets offered on Gift Voucher sales? Immediate household persons living together at the same permanent address. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Basically, because they're the only game in town, and they can do whatever they fucking like. 2023 ProductReview.com.au Pty. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. I would and do prefer not to use their services. Are Refundable tickets offered on Gift Voucher sales? NEVER NEVER again. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. is cancelled or postponed by the provider. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Privacy (data erasure request) Adverse weather with no Government Agency warnings not to travel. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. If you've forgotten your account details, never fear we also . An incident number or report from the Police or relevant traffic authority. Any vehicleYouplan to use during theBooking. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. If could give a minus 10 score I would. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Secure Accounts Widget We/Us/Our We are the Booking agent with whom You made the Booking. Times are approx. Download the Ticketek App & add your ticket to your wallet now. Lost a baby recently? Released a technology that is fully flawed just like the rest of the governing bodies around the world. Like. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. There is no phone number, only an email which does not get answered. Check to see if they have an online lodge system. Here are 8 tips for writing great reviews. Website doesn't work. Ticketek takes the issue of scalping seriously. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. I couldn't return to where I was, no progress, the booking system repeated itself, etc. They rapidly charged my credit card, then didn't provide the tickets. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Proof that the passport has been reported to and cancelled by your Government Agency. Appalling service. 2023 Trustpilot, Inc. All rights reserved. etc. are the business owner or registered Director, or a member of. This is not an insurance policy. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Hopeless website. Ticketek refunds, the true facts - The Vigilante News Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. What a disgrace!! What should I do? What will a Marketplace ticket look like? The best person in the world. Ticketek Marketplace To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. I sent a message via the website and got the pdfs a day or so later. Ticketek Australia you're a pathetic poor excuse for a company. Ticketek wastes YOUR TIME like it doesn't matter. Ive forgotten my password/My password has expired. Sell tickets directly from your Ticketek Account. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone.