The final resort is to submit a missing mail search. I asked for a picture from the buyer and it was some plastic item. Dispute the refund. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Select Order Not as Described. I'm not sure if Canada Post would put those on there?? Explain that you used a box, not an envelope, if that is the case. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. For more information kindly send . If so, it's definitely not a package I've sent out. Or is it possible it was mixed up with a different package? Remember to be persistent when you are in the right and can prove it. If the package was mixed up, it would have happened there. You can request that the buyer send the item back to you immediately. Im concerned this is a scam. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. They have no reason to create one earlier. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I wanted to get some advice before I contacted, but I had planned to, yes. Zero money was left over. Did you include the reference number on the label? Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). A buyer from Europe orders at item and pays for it. These are both things ebay phone reps suggest. If he ghosts you, you scared off a scammer. Its ok but I like the darker one you had in your listing. This scam is a new twist on the offer of overpayment. Tune into our last eBay for Business podcast episode of 2022! 05:49 AM Just trying to understand. Should I try to see if it was mixed up with another package? That is not the package i sent your cosmetics in. So supervisor said I will close the case in your favor. Go to ic3.gov and fill out the internet crime form. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Put your blame where it belongs with Chinese sellers! If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. They never sent it back. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Go to usps site and fill out the mail fraud form. Cheaper seller scam: The buyer will pay with a fraudulent check. . If they bring eBay into this, do I stand any chance at all? The item could have gotten mixed up during a customs check? People are getting desperate, violent and all kinds of other things lately. His failure to reply to me or send pictures until after Case was decided on his favor was strange. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Press question mark to learn the rest of the keyboard shortcuts. 26-05-2020 Is it possible to contact their police department? I accidentally sent a buyer the wrong item on eBay, but I do - Quora 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Privacy Policy. Cause his photo shows a like kind of item but not the brand or pattern I sent. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. The buyer confused me with another seller. WARRANTY AND INFORMATION. Press question mark to learn the rest of the keyboard shortcuts. @deala0621:There's no point in contacting Canada Post, or USPS. Check out this video to understand how dimensional weight is measured when shipping. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. So eBay accepted the return. An option to dispute the refund and report the buyer will appear. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Glad you at least eventually prevailed. I know they will get their refund, but should I inquire at all? Offer to send the copied forms to an ebay chat rep. Or just take back the item. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. I have had my hosting company check everything their end and they say all is correct and working ok. I did became a pain with calling everyday and today calling 5 times. Person buys 2 things. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Ebay says I have to "take action" by Sept. 11th. In this case, the purchase may be completed without flaw. I did buy the shipping label through ebay. I sold 4 of the same items. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. but it is really suspect that they created their eBay account the day they ordered my item. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Some of this advice may be second nature to you, or may not apply to all sales. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop The most common dispute for a scammer is the "not as described" dispute. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. I can't really remember what specific package I mailed it in. Stockholm syndrome - Wikipedia They sell fake goods and don't pay taxes. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit on On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. I have been talking to someone with same story Im trying to buy a car. Accept it and issue return label. Welcome to the Selling board! 09-10-2020 But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Anytime I can create with the Stardream line, I jump at the . Select Order Not as Described. I'll have to ask her what she sees different because I know it's the same. Record any serial numbers or unique codes. Thx for the link to reporting a buyer theres a couple people I need to report. Yes it would be a pain. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Yup pretty much. Choose "have us call you", that's the best option these days. Visit the nearest USPS location and fill out a request form. Law Regarding Receiving a Shipment That Was Not Ordered QUOTE eBay is very aware that scams occur on the website. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. And while I'll be cordial, it doesn't bode well. I asked the buyer if the package he received was damaged or opened. Because the seller sent a lighter instead of a $600 Gucci wallet. I agree with that. Honest mistakes happen. Those are not indicative of any scam. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Its unfair they side with the buyers all the time. When you issue a refund to the buyer They'll be refunded through their original payment method. Everyone is covered except the credit card holder, whoever that is. I have 100% seller feedback. You end up owning expensive packaging, without the desired product. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. The scammers will also ask for your PayPal email address. 03:21 PM. Solved: What to do when wrong item received, seller reques - The But I would think it is more likely a customs thing. Sucks!! If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. 10/31/2020 at 3:54 pm #83017 Antique Frog In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Create an account to follow your favorite communities and start taking part in conversations. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A buyer will offer to purchase your item and send a larger payment than required. Buyer says item not received, Royal Mail says delivered - EBay In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. The item I sent out was also tagged, this one is not. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. I asked my boyfriend to print off the labels and post them while he was at work. Ebay found me not at fault and released my funds. Common eBay Scams: How to Spot and Avoid them - Comparitech Someone did this to me a few months ago. Gift card scammers reach out to victims by phone, email, or social media. What can I do in this situation to avoid loosing $900 and the item as well? The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. There is so much scamming going on Ebay, Sellers dont have a chance. I know I have to send the refund regardless, right? As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Returns, missing items, and refunds for buyers | eBay Buyer gave wrong address, and expects refund, who - The eBay Community Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. He immediately cancels the order and requests a refund. It certainly looks a much darker top in the listing. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Poshmark Listing Not Found After Purchase - The-keratin.de Thanks for this suggestion. Learn how your comment data is processed. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Do I have to go ahead and refund no matter the circumstance? Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. So it sucked having a negative mark on my account but it was the only thing I could do. Our app will file a claim in your stead, saving you time and a potential headache. Then maybe they won't send it back and you won't have to refund. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. A collectable which I still have. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick He sent photo of item receivedit is not the item i sent. I lost my appeal. Press J to jump to the feed. If the shipped item was sold for under $750, delivery notification is adequate proof. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. or the buyer? Copyright 1995-2023 eBay Inc. All Rights Reserved. Buyer wants to return, says i sent wrong item : r/Ebay They then go to Etsy and order the item from me at full price using a suspect credit card number. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) So, that explains the different labels and (possibly) the Fragile stickers. Read the feedback other have left for the person. Never saw it in my life. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. eBay is very aware that scams occur on the website. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. 'However once the seller has received the item back, eBay can then step in and review the . You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips You can always appeal later. This time, I accidentally sent an ebay buyer the wrong item. In most cases, the refund takes 3 to 5 business days to process. 1. IN THE LAST STRIDE. I don't know what it actually takes for them to get banned. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Then find one of the facebook groups for sharing scammy ebay users and share his username. 01:30 PM. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. 26-05-2020 Reddit and its partners use cookies and similar technologies to provide you with a better experience. 26-05-2020 They have always just put new shipping labels over the original label on the unopened package. Save the case number that the USPS gives you. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). - edited The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. I sell on Ebay myself. I responded to the return but Im really freaking out. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Attached is a picture of a side buckle and the package with address label. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. I swear. Do not do that. Otherwise she wouldn't have bothered. The status says the item was "Delivered to agent," so the item shows as delivered. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Here are some of the most common ways eBay sellers are scammed. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Thanks for the policy violation on your part eBay. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Just thought Id share. I sold an item for $55 and they sent a return saying I didnt send the right item. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely!