KAY at Your Service. Please read reviews from customers as myself or I promise you that you will regret going to Kays. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. The diamond in my ring fell out on May 7. I am beyond delighted!! Contact our Customer Care Team Today. What colored gemstones are considered precious? Color gemstone jewelry is not eligible for trade-in. Exchanges can be made at any Kay Jewelers location. If your finger is a different size, we can adjust the ring. I bought 2 rings from kay. I also went to the doctor to ask about and probably have to go back since its getting bigger! Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Customer Service munka, lls: Budapest, 2023, janur 24. - Indeed Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. I ordered a necklace for my aunt for Christmas. } Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Kay Jewelers Live Chat | Customer Service - GetHuman } Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books Cancelled order and full refund because it was within a half hour of purchase. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. I wear the chain everyday and wash in it. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. One pair was fine. Service 10. .left-navigation .nav-link a:hover, I just LOVE MY NEW BEAUTIFUL NEW RING. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card .js-responsive-image { they also have a team of knowledgeable customer service representatives available to answer any questions you may have. I placed an order on December 23 and decided the same day I did not want to make the purchase. To my surprise she worked it out so that I got a beautiful NEW RING. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Well, then I asked to look for a replacement that is the same as the one got lost. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. They use them, abuse them and then let them go!!!! Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . The opportunity to save $25 OFF is not common. In addition they replaced the setting for the other earring for no". Top of the Page, Do you offer any warranties on your merchandise? Please see our return/exchange policy. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. (Trade-ins are not accepted at kay.com.) Phone Number: 1 (800) 527-8029. Your order will be kept at the store for 30 days. They are professional liars for MONEY! Kay Jewelers Credit FAQs How will I know when my order is ready for pick up at my KAY Jewelers store? I call to have it fixed and was told no. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. This complaint was posted by a verified customer. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . You must bring a valid photo ID (such as a driver's license). Please advise if there is anything that can be done to accommodate this inconvenience. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. I love my Leo diamonds. Score 2.3. @media (max-width:767px) { What industry does Kay Jewelers compete in? By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Custom designed jewelry is not returnable. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. I am currently experiencing the same issue! As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. November.25.22 5:20pm. Your order will be shipped from kay.com to the Kay store of your choice. Also bought Avery the bear for st Jude hospital great cause. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. They told me the entire ring should be cashed out because it was unrepairable. Well since I put it in my aunt's name UPS couldn't give me the package. This is where the fun begins! Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Thanks again Ashley! There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. This company is a SCAM with jewelry. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Kay Jewelers information: contacts, address, founders, CEO, services, and products. We bought a bracelet and an Opal ring for my daughter as well. How will I know when my order is ready for pick up at my Kay Jewelers store? color. Both gifts from my husband were purchased at this store and I had the receipt. I will be sure to share this with everyone I know. Corporate Phone Number: 1-800-877-8169. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. What is Kay Jewelers return and refund policy? The very next day its 30% off and this store will not give me the additional 5%. Twitter. Always a pleasure to go in. Sign in to add more and ensure your Favorites will be available on all your devices. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. If you continue FAQ. Beyond that, he took no responsibility for the monetary loss. Don't hesitate to place an order now. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. They treat their employees like numbers. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. (Engraving is not available on Kayoutlet.com.). This is the WORST business to deal with. Here, KAY Jewelers is offering you $25 OFF on all their products. Voyez comment nous le faisons et nous pouvons galement vous aider. we only owed $185.00 now it's almost 1200.00. I took it in for repair that day. With our free tools, you can check out the . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For a price quote on specific engraving requests, please visit your local Kay Jewelers. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Go ahead. Top of the Page, When will my credit card be charged for my in-store pick up? In total, there are 3 ways to get in touch with them. Compare Coupons patiently and you may be able to get a 10% OFF. I mostly enjoyed the shopping experience from here. I would like to write a letter to your corporate offices. Yes, special order items are able to be returned. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. They accused me of not bringing the ring in and basically called me a liar. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Not an email. - how come they dont call to let me know? Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. They tried to fault me for the diamond coming out. Submit a complaint and get your issue resolved. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. I would like to receive my e card immediately. I am currently a very dissatisfied customer. For more information about reviews on ConsumerAffairs.com please visit our We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. We let the people know we were just taking a look around, we were not looking for anything specific. Shortcut: Press 1, then press 1, the press 0 twice. I customized a wedding band for my fianc and it was a mess. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. Sign in to add more and ensure your Favorites will be available on all your devices. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Returning your KAY purchase is easy. A diamond's value is determined by its carat weight, color, cut and clarity. That man was at that store every time I came in. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. Certain metals such as tungsten and titanium cannot be sized. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. So don't forget to put the discount to use. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow Please DO NOT SHOP AT KAY'S. Grab your savings right now. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Submit a complaint and get your issue resolved. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Positive and energetic Store Manager with drive to meet and exceed goals set by company. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. This review was chosen algorithmically as the most valued customer feedback. Granted, it was pre owned, but still. Please do NOT purchase a wedding ring or any JEWELRY from this company. I have spent a ton of money at Kay's because of Chris. Not a phone call. Top of the Page. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. What is the difference between white gold and platinum? How do I know I can trust these reviews about Kay Jewelers? Please see our return/exchange policy. We let her know we did not want to buy anything at the moment. Both share the same physical, chemical and visual properties. I put my ring in bleach and ruined it. She found the exact ring at another kay store in riverside. If you select a size other than the standard ring size shown, service may be required to adjust it. No, there are no shipping charges applied to orders shipped to a store. Cancelled order and full refund because it was within a half hour of purchase. Call KAY Jewelers customer support team and get help with any problems. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and I am beyond frustrated with the service department at Kay Jewelers. What do I need to bring with me to the store to pick up my order? Global Technical Recruiter. This review was chosen algorithmically as the most valued customer feedback. They have been horrible to deal with for a refund. What is your policy regarding conflict diamonds? I was told they couldn't resize them, which seemed odd for a 'jewelers'. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Click Here to learn how to determine your ring size. I would highly recommend kay.com for your jewelry purchase. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. All I get is a runaround. I was told it could be exchanged by 2 different managers. without changing your browser settings you agree to their use. Kay Jewelers Credit Card Payment Address Top of the Page, Will I have to pay shipping charges if I request in-store pick up? I got an email on December 29th saying I would get my refund in 7 days. color: #515666; Kay Jewelers offers engraving on rings. We're Available. About. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. The sale associated was so patient and polite and very helpful. Later I was told it was a custom order and not returnable for that reason. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. For a price quote on specific engraving requests, please visit your local KAY store. Expressing love should never be stressful. Top of the Page, What do I need to bring with me to the store to pick up my order? HotDeals uses cookies from third-parties or affiliate networks to Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. KAY Jewelers offers engraving on select merchandise. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Do all rings come in the same size or are there different sizes available? Repair paid for and diamond replaced. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. . Always look forward to see the jewelry. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! When I brought it in, they said it would be $450 to repair. I never heard back. Will I have to pay shipping charges if I request in-store pick up? I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Kay Outlet | Kay Jewelers Outlet - Discount Jewelry * Watches may be returned within 30 days at any Kay Jewelers or kay.com. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. I went to pick up and the associate could not find my ring- what a mess? Monday to Friday: 7 AM 1 AM ET. a:hover { I worked for 3 years in college. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). Get buying tips about Jewelry Stores delivered to your inbox. Is this your company? Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Compare Coupons patiently and you may be able to get a 10% OFF. Just trade it in for a upgrade. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. . I contacted a representative, Katley M, and stated I wanted to cancel. What is the difference between natural and lab-created stones? An expert can help you narrow down options and find the perfect jewelry. Shortcut: Press 1, then press 1, the press 0 twice. Claim it and get a lot of features. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. I paid approx. Top of the Page, Can I have someone other than me pick up my order? When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! when you purchase a product that is clicked through one of the outbound It was three rings together. That ring is worth 3x that amount now, and $600 for it is unacceptable. Read More. Horrible material and so over priced. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! What address can I use? I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Join Our Email List and Receive a Special Offer! We're Available. Ring sizing service will take up to three additional business days. Claim it and get a lot of features. Signet Jewelers Ltd. - Kay Jewelers. Order number: [protected] We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. She was very nasty with me and at first refused to listen to the entire situation. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. Do not buy from them. All Rights Reserved. When will my credit card be charged for my in-store pick up? Advisory Board for Business Development - LinkedIn } You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Mon. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! From guiding you to the perfect engagement ring to handling a purchase-related question. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Contact us by mail or phone. Need Assistance? Contact our Customer Care Team Today. | Kay Egyszer jelentkezs: On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. I took my jewelry in for inspection and found that the ring was broke. They say I had 60 minutes and denied cancelation. #greatcause. You will be required to sign for your merchandise when you arrive to pick it up. Contacting Kay Jewelers. They claimed some orders were not able to be cancelled and mine was one of them. Strength in coaching and producing an environment where customer service and surpassing standards is at the . Solitaire engagement rings are the perfect representation of your love and commitment. When will my credit card be charged for my in-store pick up? We aim to provide readers with the most up-to-date information available about today's consumer products and services. ForLocations, The World's Best For Customer Service Info. From warranties to orders, Customer Support can answer all your questions. Doesnt seem like much but its a $600.00 difference. Desired outcome: Enjoy reading our tips and recommendations. Unsubscribe at any time. Top of the Page, What colored gemstones are considered precious? The eligible items for the discount range a lot. It can take up to ten days for this service. (Exchanges cannot be made at kay.com). Or you may exchange it within 90 days of purchase at any Kay Jewelers. December 2021 my husband purchase 3 tennis bracelets for Christmas. Average Customer Rating. For a price quote on specific engraving requests, please visit your local KAY Outlet store. Certain metals such as tungsten and titanium cannot be sized. Also to let employees know they should not ask personal questions like their social.