thing I could be missing?Thanks in advance! Any help would be greatly appreciated. Health Cloud Superbadge But not able to finish this challenge . Leave a comment for the Trailhead Baby! Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. New Profile button, instead of hitting the Clone button on the Technical profile page. After changing the name of the inactive user it worked for me. Thanks! You, my amazing reader, get more than tips for a Salesforce Superbadge. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. A mistake I have made many times as well! I'm at a loss as to what I could be missing. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. And it's a little trickybut you can find out if you google it:). I have enabled the knowledge user check box in the user profile. I have created also both categories. Ask Question Asked 2 years, 8 months ago. "Im not able to add instructions in the macro. Something is blocking the challenge checker from fully running. (jealous? Good to hear!!! (Not the "standard platform user", just "standard user"). Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. I am unable to rename the "Service" console , I receive this message when selecting Edit. Any ideas that can help me? Excellent article and with lots of information. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Also, I've included Entitlements in the console. Ensure Entitlements are visible on Cases in Lightning.' Ensure you select the correct Chart format." Hi I am stuck in challenge 6. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. 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I'm sure you've done this but is omin-channel enabled? Youll need to enable this whole feature before you start I wont give away what its called! I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. {!Case.OwnerFirstName}, Ursa Major Solar. This is so annoying. You, my amazing reader, get more than tips for a Salesforce Superbadge. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Back to the superbadge. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Service Cloud Specialist Superbadge Challenge 2 Question. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Hi Trailhead Baby, I'm losing my mind here. Could you share what you have for your dashboard/report/etc and I'll take a look! Does it work? You signed in with another tab or window. Help with Superbadge Service Cloud Specialist step 4 I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Knowledge Basics for Lightning Experience. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. I wish I had a good answer for you! Trailhead Baby, THANK YOU SO MUCH!. Anyone have any idea? Is knowledge.* On the lightning page layout? Still stuck? It's a picklist. Did you check the values? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Confused? (I made a custom button as well for this one.). Challenge 4 Case Routing. ", There are two options for email to case. Billing Topics (Billing_Topics) with Payments and Reimbursements. The error message is so cryptic that it's hard to troubleshoot the issue. I am glad that you figured it out. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Also, my email-to-case and email on demand are checked. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. to your account. I was convinced I was missing something and racked my brains over it. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. +12,700 Points +300 points. I add wrong queue to Presence Statuses but I still have the same issue. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. This is really a tricky one. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. How would you enable people to select cases from an organised list? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. The challenge says "add the option for agents to compose emails within the console while looking at a case". Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. I'm chasing my own tail. My brother has started to play with me! Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Issue was with the Lightning Page Layout. "Wrong Queue" is not a queue. Selling with Sales Cloud Specialist Superbadge - YouTube For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Hello. Did it help? Two things try a different merge field for the name. In the worst conditions, Ursa Major panels produce ~25% of maximum power. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Thanks!!! Ensure Agents have access to Knowledge when viewing a Case." I even tried to create a new playground and start over (that only made things wose). Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. (Email to rebecca@capstorm.com). This superbadge in specific helps building reusable granular components. Ensure you create 'Billing Topics' for Knowledge." If you are still stuck after that, leave a comment with some more details and I'll take a look. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. I have sent screen shot of my report to rebecca@capstorm.com . []Safari All reactions. Glad you figured it out! Ensure Entitlements are visible on Cases in Lightning. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . You write beautiful things. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Thanks a lot because I asked SF support and got this answer which did not help me much. Goodness! I am not sure whether its correct or not. Add to Trailmix. Yes you do. The custom email button I made was visible instead but was not approved by the Trailhead check. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Let's do this. Could you shoot over a few screenshots of what you have? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Click on the category and note the "group unique name" - verify that it is Billing_Topics. . I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." You should be prepared for a heavily scenario . Intermediate case users can access both lists of cases. Thank you SO MUCH. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! 2 comments Closed . Note the filter. And I've included milestone tracker in the page layout. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I was able to work out a solution, I will outline it below. I also ran into this after copy pasting the API Name out of the error message. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. R&D, A project with Daddy: My favorite daily process! Service Cloud Specialist | Salesforce Trailhead Ensure you create the Cloudy Weather Resolution automated action. 3. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Service cloud specialist superbadge challenge 2 solution Hi I am getting the below error. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! I have tried a thousand times with all variationsand the same error keeps coming up. Still stuck? Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Ensure you group report results correctly. " Thank you very much for such an interesting post. advanced apex specialist superbadge solution Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. We can't find a field called 'Question Long Text Area'. * Able to be used on a profile level? :) I'd reconsider that time trigger. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. this blog is beneficial and great information to share with us. Are you sure you want "email to case"? My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. read more, Youre going to think Im totally pathetic for writing about this!!! After editing the service console, you might have to edit the new profiles. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. You may want to jot down notes as you read the requirements. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Trying new things- my baby brother practiced crawling through a tunnel. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. I am stuck on challenge 5. @Joy.. Can you please share the solution ?r. Yes! In fact, you need to have better coding style to pass the challenges. Install the unmanaged package from the prework if you haven't already. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Which Trailhead Superbadge Is Right for You? | Salesforce Ben (I am totally stuck on a CPQ superbadge right now on the last step!). Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Has any code been used with your org? Hello, I passed the first challenge but i still have a question. If you did them recently, try not to leave it too long to attempt this superbadge. This is my journey- a normal kid by day- a Trailhead explorer by night. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Thank you for your time and response. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Did you start with a clone of the correct profile? Thank you sooo much, you were right! (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Hope this solves it for you too. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Ask Question Asked 2 years, 8 months ago. Sounds like an easy oops! That is why I referred to the question that was asked to you before on May 31st. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. E.g. Would you like to share a few more details on how you currently have things set up? I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Tried it all, from custom : support profile to standard user, even admin. Create the Cloudy Technical Team support process! Service Cloud Specialist Superbadge - Qiita A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. This way, I can take a deeper look. Test it first by using real email addresses before you hit that button! Did you perform any particular action to get the email available on the console ? We recommend using a new Developer Edition (DE) to check this challenge. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. What should I do? Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. I kept that particular module open one on screen while I walked through this step. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I made two dollars today! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Service Cloud Specialist Superbadge Challenge 2 Question I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Grief! Something a little odd- Have you added the chatter feed/publisher to the layout? Service Cloud Specialist Superbadge - YouTube Will you be able to guide me? hey,yes it was, i figured out after you replied. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Found my mistake (apart from taking it too literally). Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution!