This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Concessionary bus passes will no longer be renewed automatically. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . You can start using your new pass immediately, just like you would with a new debit or credit card. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. What do I do about my concessionary bus pass? The cookie is used to store the user consent for the cookies in the category "Performance". It is not valid in Wales* or Scotland. You may be eligible for financial support. Free travel before 9.30 am on infrequent services. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. five years *A. Companion passes are automatically renewed at least 2 weeks before they are due to expire. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. It costs 10 for a new card. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. This will be. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. For further information see www.gloucestershire.gov.uk/fairprocessing. The county council will not reimburse you for any charges levied by medical specialists or advocates. You can apply for your renewal bus pass online. Unable to drive for reasons of medical fitness. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Newsroom - New bus pass to be renewed automatically If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. Your bus pass will be renewed automatically. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. If you email us please confirm your date of birth and current address in the email so we can fully check our records. with no need for anyone to fill in any forms or submit any photographs. Higgins, Telford & Wrekin Councils Customer Services Manager, said. Readers ask: Where To Renew Bus Passes West Midlands? How to renew your London Freedom Pass - The Independent By clicking Accept All, you consent to the use of ALL the cookies. The pass is valid for the journey being undertaken, for example at the right time of day. Alternatively you are able to renew your vouchers online. Auto-renewal for an older person's bus pass. We send out renewed passes by the end of March. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. These cookies ensure basic functionalities and security features of the website, anonymously. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. For assistance with new applications: (Click the arrows below to reveal the answers). Do not include common words or names. Our If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . If your current bus pass is due to expire within the next month, this is an indication that we . The list of these services is on the GCC web site, under Transport. Please still, Older Persons bus passes will normally be automatically renewed. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. This cookie is set by GDPR Cookie Consent plugin. What is the cause of the card not working? Age-related pass or vouchers. How does violence against the family pet affect the family? Currently this is at age of 66. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Older Person's bus passes will be renewed soon. system now generates new passes automatically at least a fortnight before the 5 How long does it take to renew an older persons pass? Older or disabled persons bus pass | Essex County Council Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. If you do not have your current pass, then please contact us. Are senior bus passes renewed automatically? There is no need to contact us until we get in touch with . But opting out of some of these cookies may affect your browsing experience. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. Your bus pass will be renewed automatically. Copyright Lancashire County Council 2022. We also use cookies set by other sites to help us deliver content from their services. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Dont include personal or financial information like your National Insurance number or credit card details. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. Please provide them with as much detail as possible about the journey you wished to make. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. When to renew your bus pass | Oxfordshire County Council My age-related pass has now expired but I have not received a new one. Call us on 0345 200 0388 for an application form or for assistance completing one. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. We will post your renewed bus pass 18days before the old one expires. How much longer should the Sun remain in its stable phase? Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. Lee For those people needing to apply for their renewal this too can now be done byApplying online. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. If you move address, update the details on your bus pass at least three weeks before the renewal date. Bus pass renewals - Travel Devon Frequently asked questions about concessionary bus passes Some bus services are changing. If it has already expired, please call 0345 678 9088 to arrange a renewal. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. Changes To Renewal Of Concessionary Bus Passes. Can I use my English senior citizen bus pass in Scotland? Daily fare: $2.00. Renew a bus pass | Apply for a concessionary bus pass - Medway Your pass will be automatically renewed if you have used it within the last 13 months. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. Bus If you dont provide us with evidence, your new pass will be delayed. This can be your email address or set to something memorable for you. Renew an older person's bus pass | Oxfordshire County Council Your new pass will be valid for 2years. Find out which bus company you wish to comment about on our bus operator contacts page. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. 5 Other ways to apply. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Login to renew or manage your Bus Pass and to keep your details up to date. How did the American colonies actually win the war and gain their Independence from Britain? Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. All rights reserved. Age-related passes will be valid for five years. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. . Disabled person's bus pass There's no central provider of the disabled person's bus pass. You also have the option to opt-out of these cookies. The cookie is used to store the user consent for the cookies in the category "Analytics". We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. In the unlikely event that your pass does not arrive, you should call. Freedom Pass expiring: How and when to renew London travel permits. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. Calls from mobiles are likely to be considerably higher than those from landlines. We use some essential cookies to make this service work. Can I use my pass on Trains? Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. pensioners. Learning impairment that has resulted in an arrested state of development before adulthood. Concessionary bus pass and travel vouchers - Borough of Swindon If you do not receive your new pass please contact our information line on 0345 600 0659. New bus passes to be sent to thousands of County Durham residents If you have any questions, you can call us to discuss your application on 0345 200 0388. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. A letter and a renewal application form will be sent to you automatically you can also use the application form below. Renewing, updating or cancelling a bus pass - Thurrock Advice for bus pass holders whose cards are about to expire Please note you will require your customer number to complete the form (This can be found on your renewal letter). Customers will receive their new pass to the registered address at least1 week before their current pass expires. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. You don't have to do anything, unless you have moved since we sent you your last pass. Renewing your Bus Pass. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. How do I renew my bus pass in Northumberland? If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. I am an age-related bus pass holder and my current bus pass is due to expire soon. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Can I use my pass on Trains? This cookie is set by GDPR Cookie Consent plugin. You need to check the expiry date and apply to the council for a new one if you're is due to expire. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). The form will ask for a new passport-sized photo, which will be printed on their new card. If you pass does not register on the card reader on the bus, we won't know the pass is being used. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Update or cancel a card. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. Before your pass expires, we may send you a letter inviting you to renew it manually. So, to find out if you're eligible and where to apply, get in touch with your local council. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. The cookie is used to store the user consent for the cookies in the category "Other. Can I use my disability-related with a companion bus pass in other parts of England? In London, you can use your card on buses but not on the Underground Train services. 1 Contents. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. State pension claimants who apply directly through their local council should be aware. Disability-related passes can be valid for 1 - 5 years. We only need this if you want us to contact you and we won't keep it once we've replied. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. You will need to apply to this authority for a new pass. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. thurrock.gov.uk uses cookies to make the site simpler. If you have any questions, please contact Essex County Council by calling0345 743 0430. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. My new bus pass has been refused by the driver. Alternatively, you can renew your pass online. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. If you have moved address since receiving your bus pass, please notify us of your new address . Hampshire County Council Concessionary Travel Scheme - General Terms This should include: -. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. You should allow 6 weeks for your application to be processed. Concessionary bus pass questions answered - Wiltshire Council If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. These are mostly people who have held a bus pass since at least 2008 and will now be . Lancashire: For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. Blackburn with Darwen: You do not need to reapply for your bus pass. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. You should have received all the information you need by now. March 2023 renewals. If you have not received your renewal form, please contact our information line on 0345 600 0659. We also use third-party cookies that help us analyze and understand how you use this website. applies to approximately 12,000 people, the vast majority of whom are I have not had an automatic renewal what do I do? You can apply for a disabled persons bus pass if you are a Medway resident. You can apply for a replacement bus pass by filling in the lost bus pass application form. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. Collecting an application form from your local library. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. How do I apply for a disabled persons bus pass? If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. All content 2023 Southend-on-Sea City Council. It is no longer. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY Unemployed people. passes that expire between January and March are in the process of being issued You can renew your bus pass up to 8 weeks before it expires. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. You may need to provide proof of your new address. It is being used by the person whose photograph and name appears on the pass. No. Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council. If you have any problems using your card, it will be necessary for you to contact the bus company directly. The way of applying may be different to the way you applied in Gloucestershire. You can apply for your renewal bus pass online. The passes will be sent out automatically but people should call the bus renewal hotline . If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. http://www.nowcard.org/nowcardfaq.asp#FAQ23. You can make updates to the following details before your bus pass renews: your appearance. Applicants can enter in their postcode online and will be given the contact details of their local council. My new bus pass will not work when I place it on the smart card reader on the bus. If you have not received either a letter or full pack call us straight away on 01452 426265. No it is not possible to issue an age-related bus pass "with companion" entitlement. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN If you currently receive Travel vouchers you will receive a renewal form at your registered address. Blackpool: The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". What do I do about my concessionary bus pass? They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. This I have moved into Gloucestershire. If you send us different evidence, your pass may be delayed or refused. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. However, you may visit "Cookie Settings" to provide a controlled consent. Are you struggling with the cost of living crisis? You have moved since your last bus pass was issued and not informed us. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. Please check with the county council in the area you plan to visit. Please ensure that you keep us informed of any changes to your name or address. Nexus issues important update on free bus pass renewals Where can I get a bus pass for an older person? Older person's bus pass | Leicestershire County Council Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Please let us know if you no longer require a bus pass. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Welcome to the Highways Service Information Centre. Apply for a new age-related pass. You will need to apply to your new local authority for a new pass. This cookie is set by GDPR Cookie Consent plugin. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Most young disabled (under 16) pass holders should have received a short form to return. Renewing an older persons bus pass.